Customer Text Messaging Program
R.E. Graves Heating & Air — Customer Service & Appointment Messaging.
R.E. Graves Heating & Air, LLC (“the Company”, “we”, “us”) operates a text messaging program for its heating and air conditioning customers in Southern Maryland. Customers who opt in receive text messages relating to the service they have requested and, where they have consented, occasional seasonal maintenance offers.
Messages you may receive include:
You join the program by entering your mobile number and checking the SMS consent box on our online booking form at app.callgraves.com/schedule. That box is unchecked by default and is separate from acceptance of any other terms. Consent to receive text messages is not a condition of purchase of any goods or services.
Message frequency varies based on your service activity. Most customers receive fewer than 10 messages per month. Appointment and service messages are sent in response to work you have scheduled with us; promotional messages are sent no more than a few times per year.
Message and data rates may apply. Standard message and data rates from your mobile carrier may be charged for each message sent or received. R.E. Graves Heating & Air, LLC does not charge for participation in the SMS program; any cost incurred is between you and your mobile carrier.
Reply STOP to any message you receive from us to stop all further text messages. We also honor OPTOUT, CANCEL, END, QUIT, UNSUBSCRIBE, and REVOKE. You will receive one confirmation message, after which no further messages will be sent to that number. To rejoin later, reply START.
Opting out of text messages does not affect your ability to schedule service with us by phone, email, or online.
Reply HELP to any message for assistance, call us at (301) 880-3248 during office hours (Monday–Friday, 8:00 AM – 5:00 PM Eastern), or email rgraves@regraveshvac.com.
Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier and is outside our control.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for full details on what we collect and how it is used, and our SMS Consent & Opt-In Policy for how consent is collected.