How customers consent to receive text messages
R.E. Graves Heating & Air, LLC (“Graves Heating & Air”) sends text messages only to customers who have given express written consent through a web form on our own website. There is no purchased list, no third-party lead source, and no automatic enrollment. Consent to receive text messages is never a condition of purchase of any goods or services.
Consent is collected at a single, publicly accessible web form:
https://app.callgraves.com/schedule
This is our online service booking form. It requires no login and is reachable by anyone. A customer books service by selecting the work needed, choosing an appointment window, and then entering their contact details — name, mobile number, and email. The SMS consent checkbox appears in that contact step, directly beneath the phone and email fields.
The following is a reproduction of the consent checkbox as it appears on the booking form. It is shown here for verification purposes and is not interactive:
Both checkboxes are unchecked by default. The SMS consent checkbox is a separate control from the property-owner acknowledgement and from acceptance of any other terms, and a customer can complete a booking without checking it. No message is ever sent to a number whose owner has not affirmatively checked that box.
A customer who opts in may receive:
Message frequency varies based on the customer’s service activity. Most customers receive fewer than 10 messages per month. Message and data rates may apply.
When a customer checks the box and submits the booking, we store the mobile number, the consent status, the date and time, and the source of the consent (the booking form). That record is retained for as long as we hold the customer relationship, so that any question about whether consent was given can be answered from our records.
Replying STOP to any message stops all further texts immediately. We also honor OPTOUT, CANCEL, END, QUIT, UNSUBSCRIBE, and REVOKE. The customer receives one confirmation and nothing further. Replying HELP returns our contact details. Opt-outs are permanent unless the customer later replies START, and an opt-out is never overridden by any staff action or interface.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are never shared with any third party. See our Privacy Policy and SMS Terms & Conditions.